FAQ

Outsourcing is a big step into the unknown for some, but you can be assured that the Dewick & Associates team are well versed in ensuring it is a seamless, hassle-free step you should take.  We have been providing outsourcing services to our loyal and growing client base since 2008.  It hasn’t always been easy, but we have learnt from small hiccups along the way and are continuously improving our extensive internal processes and procedures to work with the market and always be one step ahead.

You can be confident you will experience the following benefits when working with our team:

Dependable: quick turnaround times for documentation, generally within 2-3 days but quicker if needed. We never miss a deadline.

Engineers with working experience in UK, Australia and the Middle East.  Qualifications include CIBSE CEng, CPEng Australia, Registered Professional Engineer of Queensland, NSW and VIC Registered Building Professional.

Well Organised: extensive internal processes and procedures which improve efficiency and your customer experience.

In-house Technical Writing Team: who are fully trained in all services / documentation and supported by Chartered Engineers, with a deep understanding of online manuals such as OmTrak, Aconex or Zutec, client’s own formats and Government / Council / University Formats across all regions.

Customer Focus: a dedicated and responsive Client Coordinator team who ensure that your construction documentation is understood and executed flawlessly.

Knowledge: our experienced team bring a wealth of knowledge to the company from a variety of construction backgrounds.

Once you have experienced the simplicity and ease of outsourcing to Dewick & Associates, you won’t want to provide construction documentation yourself again.  We welcome the opportunity to support you in future projects, to demonstrate our technical capabilities and the benefits we can offer.

We are specialists in our field, time saving, cost effective and professional.

Simply send us a set of drawings and list of equipment for your project and we can take it from there.

Our Information Required documentation provides further information on this.

Drawing on our expertise in both Consulting and Contractor Project Management and with team members who are RPEQ, VBA registered and Chartered Professional Engineers, we can offer an extensive range of services including:

O&M Manuals: Mechanical, Electrical, Hydraulic, Fire

Builders: Building Handover Manuals, Building / Home / Apartment User Guides, Maintenance Matricies

Compliance: Mechanical Engineering D&C, NCC Section J Compliance, Sustainability / ESD documentation, CIBSE TM 31 Logbook, H&S Files.

Commissioning: Commissioning Plan, Building Tuning Plan

Defence: HOTO (Handover/Takeover), Operating & Maintenance Manuals, Drafting (As Constructed – Architectural, Structural, Services), Master Site Plan, Meta Data, GEMS Data Loading (GDL)

Dewick & Associates in-house Technical Writing team provide full technical authoring of all documentation in our own format or a projects specific format as needed.

We are able to provide hard copies of manuals using our local printing network.

We are also able to provide manuals using any online portal such as WebFm / OMtrak, Zutec or Aconex.

We pride ourselves on no hidden costs, our fixed fees allow for draft documentation, update with any comments and then a final revision, to be issued to your client.

We understand that each project is unique.  Our dedicated Client Coordinators review all documentation and will confirm this to you.

We pride ourselves on no hidden costs, our fixed fees allow for draft documentation, update with any comments and then a final revision, to be issued to your client.

We are able to provide digital and hard copies to meet your contract requirements.

Please refer to our Contact page for contact detials as needed.

Draft documentation is generally is completed in 2-3 days of receipt of approval to proceed.

Some larger projects may take longer, but we will sure to understand your deadline, work through the project and expectations and then agree a deadline for our documentation. We pride ourselves on providing a high quality service, delivering projects on time.

Dewick & Associates bespoke online portal is designed to streamline how you manage your construction projects. nucleus serves as a powerful tool to simplify your experience at Dewick & Associates.

Similar to the building blocks of DNA, our system is based on four key principles: Accessible, Tracking, Grounded, and Central.

Please refer to our article Introducing nucleus for further details needed.

Your friendly Client Coordinator is always on hand to guide you through the process if needed.

Dewick & Associates bespoke online portal is designed to streamline the collation and authoring of Building Handover Manuals.

1. You will receive an invitation email to login to nucleus
2. Use the provided login in credentials, access the portal and select your trade
3. Upload the required documentation and submit

Please refer to our Subcontractr Cheat Sheet for further details needed.

Your friendly Client Coordinator is always on hand to guide you through the process if needed.