At Dewick & Associates, we pride ourselves in providing a high quality construction documentation service to our clients. Our inhouse Technical Writing team is at the heart of this documentation production, but successful delivery is only possible through clear communication, proactive management and dedicated client support from start to finish. This is where our Client Coordinators (CCs) play a crucial role.

What is a Client Coordinator?

Our Client Coordinators are the dedicated point of contact between our clients and our technical team. Their role is to oversee each of your projects, ensure we gather all the details required, keep communication flowing smoothly and address and resolve any issues that arise. In short, they make sure nothing falls through the cracks and are your single point of contact.

Qualities and Qualifications

Our CCs are skilled professionals who bring a diverse range of qualities to the team:

• Strong project management and organisational skills.
• Excellent communication and problem-solving abilities.
• A deep understanding of construction documentation requirements.
• An eye for detail, ensuring accuracy and compliance in every deliverable.

Many of our CCs have a background in building services, project coordination, or client relations, giving them the technical and interpersonal expertise to manage complex projects with confidence.

Supporting Clients from Start to Finish

From the moment a project begins, the CC is there to:

• Clarify requirements: understanding documentation expectations and project scope.
• Provide pricing, using nucleus to streamline the quoting process.
• Organise documentation: ensuring the right information flows between clients and our in-house Technical Writing team.
• Arrange resources: coordinating project requirements with our workload and resourcing team.
• Monitor progress: tracking deadlines and deliverables to keep projects on schedule.
• Provide quality assurance: reviewing drafts, addressing feedback, and ensuring compliance with specification requirements.

The Human Touch Behind Smooth Project Delivery

The true value of a Client Coordinator in construction projects often becomes clear when things don’t go to plan. Even with thorough planning, projects can veer off course: deadlines shift, information goes missing, or documentation requirements change unexpectedly.

Standard workflows and processes are designed to streamline project delivery and ensure quality checks at each stage. However, not all projects are standard. Some projects have complex requirements that don’t fit neatly into predefined systems or standard processes.

At Dewick & Associates, we believe that having a real person as a dedicated point of contact makes all the difference. A Client Coordinator’s manual intervention, direct attention, intuition, and persistence allow red flags to be identified, diligent follow-up to occur, and practical problem-solving to be applied — ensuring a successful outcome, even on the most complex construction documentation projects.

What Our Clients Say

Clients often comment on the value our Client Coordinators bring:

“Having a single point of contact meant we always knew who to go to – it saved us time and gave us peace of mind.” Alfonso Longobardi, SARAH

“Our project would not have reached handover on time without the proactive follow-up from the Client Coordinator.” Jacob Kerr, Sturdie

“The level of organisation and communication added real value – the process felt smooth and professional from start to finish.” Richard Bedford, HAS Electrical

Find out more about what our clients say about D&A. 

The Balance Between Humans and Computers

Some might wonder whether our online portal, nucleus, replaces the need for a Client Coordinator. The short answer is no, we have designed our system so they work hand in hand.

The combination of a Client Coordinators human oversight with the robust workflows and tools of nucleus, our Client Coordinators ensure projects are not only delivered on time but with accuracy, compliance, and peace of mind for all stakeholders.

Find out more about nucleus.

Conclusion

At Dewick & Associates, our Client Coordinators are more than project managers, we feel they are client advocates. They ensure that every project is delivered with the precision and care it deserves. Combined with the efficiency of nucleus, our CCs bring unmatched value to clients, supporting them from project initiation through to long-term documentation access.

Find out more about our team of Client Coordinators.