As a provider of Construction Documentation, Dewick & Associates are dedicated to delivering a comprehensive and high-quality product that accurately reflects the professional and exceptional installation performed by you, our client. We feel that an Operation & Maintenance (O&M) Manual should directly represent this and be more than just a simple list of documents or a compendium of leaflets and brochures which can look scrappy and lack true value.  Instead, we envision an O&M Manual that offers clear, comprehensive, and easily understandable information, enhancing the value of the project and serving as a crucial resource for the long-term success of any building.

The provision of system description technical authoring is no exception, and should be an essential part of all O&M Manual documentation with the following benefits:

Knowledge and Understanding

Dewick & Associates bring in-depth knowledge and hands-on experience to every project, ensuring that the information we provide is both accurate and tailored to each project. Our team works closely with you to ensure every detail is covered, and that the documentation will meet both key important legislation and industry standards and your operational needs.

This level of technical expertise is crucial for ensuring your O&M Manuals are more than just a list of instructions; they are a valuable resource that empowers your team to quickly understand, troubleshoot, and maintain your systems.

Professional User-Friendly Documentation

Our in-house Technical Writing team author descriptions with both technical and non-technical users in mind which ensures that our O&M Manuals are accessible to all building personnel, whether they’re engineers, maintenance teams, or building owners. We explain how equipment functions in relation to other equipment and the building’s design, simplifying complex systems into easy-to-understand terms without sacrificing technical accuracy.

Clear and Actionable Information

We don’t just provide equipment specifications and installation details; we give you clear and actionable information that enhances your maintenance and troubleshooting efforts. Our system descriptions include:

• Unit designations for easy identification of equipment;
• Area served and equipment location within the building to streamline identification;
• Operational Instructions so the maintenance team knows how each system impacts building performance and how to maintain it effectively;
• Maintenance and troubleshooting guidance and checklists that help resolve issues quickly, even after the defects liability period (DLP).

We provide each project with a complete, thorough package of documentation that offers more than just a manual—it’s a comprehensive operational and maintenance guide.

In conclusion, we believe that the inclusion of system descriptions authored by experienced and knowledgeable technical writers in O&M Manuals is essential for ensuring the smooth operation and maintenance of a building and leaves a positive, professional lasting impression of you on the project team, even after you have left the site.

Author: Louise Gardner, General Manager